Public Sector
Proven AI and modernization delivery for federal and state government.
NodeAI Systems brings Fortune 500 contact center transformation experience directly to the public sector. We work with federal agencies and state governments, bringing the same practitioner-led delivery to every engagement.
Discuss a Public Sector EngagementWho we work with
Federal
Federal Agencies
SAM.gov registered and procurement-ready. We work with federal agencies through direct contracts, task orders, set-aside vehicles, and teaming arrangements with prime contractors.
- SAM.gov registered · CAGE Code: 17BN1
- Small business set-aside eligible
- Available for direct awards and task orders
- Teaming with prime contractors
State & Local
State & Local Agencies
We engage with state and local agencies through competitive procurement, direct engagement, and state contract vehicles. No federal vehicle required.
- State competitive procurement and direct engagement
- Citizen-facing contact center modernization
- Workflow automation for high-volume agency operations
- Scoped to state agency needs and budget cycles
Federal procurement credentials
SAM.gov Registered
UEI: SURTJHRK52S5
Active federal contract eligibility
CAGE Code
17BN1
Registered for federal procurement
Small Business
Self-Certified · SBA Eligible
Small business set-aside eligible
NAICS Codes
NodeAI Systems is registered under the following NAICS codes.
Core competencies
What We Bring to Public Sector Engagements
Contact center modernization
Program delivery and governance
Data and insights enablement
Intelligent workflow automation
AI integration for mission operations
Cloud platform modernization
How We Help Agencies Modernize
Contact Center Modernization
We modernize citizen-facing contact centers with AI-powered chatbots, conversational IVR, real-time analytics, and agent compliance monitoring to reduce wait times, improve first-contact resolution, and lower operational costs.
Intelligent Automation
We automate high-volume government workflows, from claims processing and case routing to citizen intake and eligibility verification, reducing manual effort while maintaining auditability and compliance.
Cloud and Platform Modernization
We migrate legacy systems to modern, secure cloud infrastructure, improving system resilience, reducing maintenance costs, and building scalable foundations for AI and data-driven decision making.
What Sets Us Apart
Practitioner-Led, Not Consultant-Led
Our founder spent over a decade building and deploying contact center AI, IVR systems, and compliance tools at Fortune 500 scale, serving millions of interactions per month. We bring that operator experience to public sector engagements, not just as advisors.
Federal Procurement-Ready
SAM.gov registered, CAGE registered, and self-certified as a small business. We understand federal acquisition processes and are available for set-aside opportunities, task orders, direct contracts, and teaming arrangements.
Secure Architecture Mindset
Every solution we design is built with security controls from day one. Data protection, access controls, and compliance requirements are addressed at the architecture stage, not retrofitted after.
Outcome-Driven Approach
We scope every engagement around measurable results: intent accuracy, containment rates, handle time reduction, and cost savings.
Delivery approach
How We Engage
Discovery
Aligned to mission outcomes, service levels, and risk profile.
Architecture
Establish a controls baseline for compliance and operational resilience.
Delivery
Iterative execution with transparent reporting and milestone governance.
Sustainment
Knowledge transfer and continuity planning built in from day one.
Founder’s Delivery Track Record
Before founding NodeAI Systems, our delivery lead executed large-scale programs across Fortune 500 telecom, healthcare, and insurance organizations. This is hands-on enterprise delivery experience, not advisory work, and it directly informs how we approach public sector modernization.
Contact Center Transformation at Scale
- Led end-to-end modernization of a Fortune 500 contact center
- AI chatbot deployment achieving 78% containment
- IVR modernization reaching 65% containment
- Real-time reporting and agent compliance monitoring
- Operations supporting 3,000+ agents
AI Platform Migration
- Migrated legacy IVR and chatbot systems to modern cloud-based AI platforms
- Improved intent accuracy from 49% to 92%
- Reduced average handle time by 54%
Enterprise Program Governance
- Built and led enterprise delivery structures for complex, multi-track programs
- Milestone-based governance
- Cross-functional stakeholder alignment
- Risk management in regulated environments
Federal Teaming
Looking for a Specialized AI Subcontractor?
If you are a prime contractor pursuing federal opportunities that require deep expertise in contact center AI, LLM deployment, or operational modernization, NodeAI Systems is ready to team. We bring hands-on delivery experience that strengthens technical proposals and supports real execution.
What We Bring
Proven contact center AI delivery at enterprise scale
Conversational AI, IVR, chatbot, and LLM implementation
Real-time analytics and agent compliance monitoring
Program governance in regulated environments
Engagement Models
Subcontractor on prime-led federal programs
Technical partner supporting proposal development
Teaming agreements for set-aside opportunities
Joint pursuit of AI and modernization task orders
Best-Fit Opportunities
Contact center modernization programs
Citizen-facing AI and automation initiatives
Cloud migration and platform modernization
High-volume service delivery transformation
Interested in teaming on a federal opportunity?
Reach out early. We engage at the proposal stage and can move quickly on teaming agreements.
Ready to Discuss a Public Sector Engagement?
Whether you are a federal agency, a state agency, or a prime contractor looking to team, we are ready to engage.
Or email us at contact@nodeaisystems.com